Business Process Re-engineering, and its Possible Applications for Improving the Libyan Banking Sector
Main Article Content
Abstract
his paper investigates the possibility for
improving the performance level within the Libyan
banking sector. A survey methodology was used for
this study, along with customers’ observations and
one-to-one interviews with a couple of decision makers
and executive managers within the Jamhouriya Bank,
investigating the current status for adapting the
principles of Business Process Re-engineering (BPR).
Based on the data analysis, the findings show that
BPR is widely accepted by majority of the
participants, whereas, the working environment needs
to be prepared for adapting the BPR concepts
throughout the entire banking operations, specifically
the electronic services such as ATM cards. The
finding also indicates that, improvements in the
performance levels of the banking operations leads to
improving the customer services in terms of cost
reduction and fast services delivery. On the other
hand, the results also pointed out that the surveyed
organizations do not pay that much attention to some
Critical Success Factors that being considered as
crucial to implement BPR successfully. So, as a first
step for efficiently adapting BPR, the most important
issue is to ensure the top management support and
allocating all the necessary resources. Only then
increased customer satisfaction along with the
profitability can be guaranteed within the Libyan
banking business area
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
References
A. Alshiapp & A. bu Hammour, Contemporary Management
Concepts, 1st ed., Academics for publication and distribution,
Jordan: 2011,Int 5-6, ch 12, p333-356
R. Hokoma, A Way Forward for Implementing Just-In-Time
Techniques within Oil & Gas Industries: Domestic Appliances,
Journal of Engineering Research, Faculty of Engineering,
University of Tripoli, Issue 21, Tripoli, Libya, 2016.
R. Hokoma, A Survey Investigation of Just-In-Time and Its
Implications for Management in Four Key Industries within Libya,
International Journal of Engineering Research & Technology, Vol.
, Issue 01, 2016.
A. Baqir & A. Al-Ethawi, “Re-engineering Process Planning in
the General Company for Electrical Industries by the Ministry,
Baghdad, ” the 4th. International Symposium on competition and
competitive strategies of industrial enterprises outside the
hydrocarbon sector in the Arab countries, Gulf University,
Bahrain, 2011.
S. Hasnawi, “Future Prospects for Organizations Re-engineering
and their application in Iraq, ” Qadisiyah for Administrative and
Economic Sciences (quarterly refereed journal published by the
Faculty of Business and Economics), pp. 127-141, Iraq , 2006.
Free encyclopedia Wikipedia, “Business Process Re-engineering ”
[online] available: ar.wikipedia.org/wiki [date of entry August 15,
.
Z. Mohammed, “The role of the re-engineering processes to
reduce cost and increase profitability application on the Housing
Bank for Trade and Finance, ” Jordan, Tikrit magazine
administrative, economic, Vol. 8, No. 26, pp.34-51, Jordan, 2012.
Alfra, “The questionnaire data using statistical analysis software
SPSS” [online] available: www.kutub.info [date of entry May 03,
.
M. Hammer & J. Shambi, “Adminstrative Engineering or the
Handra (statement about a revolution in the business world), ”
translated by Shamsuddin Osman, a review of Bandar Qahtani,
Arab company for scientific information (Shuaa), Egypt : 1993,
Int, p9, ch.1,p16, ch.2, p25-26.
M. Agha, “Applied for re-study of administrative processes
"Reengineering" banks in Engineering in the Gaza Strip, ” Search
Master, Business Administration, Islamic University, Faculty of
Commerce, Gaza, Palestine , 2006.
M. Murad, “The use of administrative re-engineering to improve
the quality of banking services strategy (case of Agriculture and
Rural Development Bank, and the agency Biskra), ”, Journal of
human scines, Vol 32, pp. 147-164, Algeria, 2013. DOI: https://doi.org/10.7822/egt161
H. Abuwtafa, “Business Process Re-engineering in Banks,”
unpublished Master Thesis, the Islamic University, Gaza,
Palestine , 2007.
A. Kuhil, “Business Process Reengineering And Organizational
Performance: A Case Of Ethiopian Public Banking Sector, Degree
of doctor of business leadership, ” university of South Africa,
M. Satti & S. Irum, “The Moderating Effect of IT Capability on
the Relationship between Business Process Reengineering Factors
and Organizational Performance of Banks, ” European Journal of
business and management, Val 6, No. 37, pp. 87-97, (2014).
S. Kumar & K. Mishra, “Business Process Reengineering (BPR):
An Empirical Study on State Bank of India, ” International Journal
of engineering and management research, Vol. 4, No. 2, pp95-99,
S. Ibrahim, “The effect of Re-engineering Business Processes in
the increase of the internal customer’s satisfaction, exploratory
analytical study of the views of a sample of employees in the
Rasheed Bank, ” Technical Journal, Vol. 26, No. 4, pp. 1-21, Iraq,